Shipping policy

Shipping Policy

We aim to get your order to you as quickly and safely as possible. Below you’ll find important information regarding how we ship, delivery timeframes, and what to expect once your order is placed.

Order Processing

  • All orders are processed within 1–3 business days after receiving your order confirmation email.

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • You will receive a notification once your order has shipped, including tracking information (if available).

Shipping Options & Rates

Shipping rates and delivery options are calculated at checkout and may vary depending on your location and order total. We currently ship to the following regions:

  • Domestic (e.g., Denmark): Estimated delivery time 1–5 business days

  • Europe: Estimated delivery time 4–10 business days

  • International (outside Europe): Delivery times vary by destination

Please note that these are estimated timeframes, and delays may occur.

Customs & Duties

International orders may be subject to import duties and taxes (including VAT), which are not included in the final price at checkout. These fees are determined by your local customs authority and are the buyer’s responsibility. NOEMI is not responsible for any delays or costs caused by customs clearance.

Delivery Issues

Once your order has been handed over to the carrier, risk of loss and ownership passes to you. We are not liable for:

  • Delays caused by shipping carriers or customs

  • Lost, stolen, or damaged parcels after dispatch

  • Incorrect shipping information provided at checkout

If your order hasn’t arrived within the estimated timeframe, please check the tracking information and contact the shipping carrier directly. If further assistance is needed, feel free to reach out to us at Customerservice@inanera.com