Legal notice

Legal Pages

Contact 

For order assistance, reach out to our customer service team at noemi@supportnoemi.com

Shipping and delivery

Before completing your order, you’ll see various delivery options with estimated times and dates, depending on your address. We aim to ship all orders placed before 2 PM CET (Mon–Fri) on the same day, but if there’s an issue with your order, we’ll reach out immediately to resolve it.

While we strive to meet all delivery times, delays can occasionally occur during special releases, holiday seasons, or sales.

Denmark

Delivery Time: 1–3 business days

International
Standard Delivery Time: 2–4 business days

We ship worldwide using UPS, GLS, or FedEx. Delivery options and estimated times will be shown at checkout.

Customs & VAT

For orders outside the EU, additional customs or VAT fees may apply once the shipment reaches its destination. Please consult your local customs authorities for further information.

Returns & Exchanges

Returns 

Making a return is simple. Reach out to our customer service at noemi@supportnoemi.com, and they will help you with your return. Please include “Return” and your order no. in the email subject line.

Customers from Denmark, Norway, Sweden, the USA, EU, and the rest of the world (ROW) can easily process their return with our assistance. 

Return Policy:

• Items must be returned within 14 days of receiving your parcel. The deadline is met if the goods are shipped before the 14-day period expires.

• Products should be returned in the same condition as received: new, unused, and in their original packaging.

Pro Tip: Include your order number and full name to help us easily identify your package.

Processing Time: Returns are processed within 5–9 business days from the day we receive your package.

For further questions, reach out to us at: noemi@supportnoemi.com

Terms & Conditions

Ownership of NOEMI

noemi is owned and operated by noemi,  Denmark (CVR:45447308).

When you shop with us—or access our website, services, or social media channels (our “Platforms”)—these terms apply. They outline what you can expect from us and what we expect from you. For additional information, check our FAQ pages, which are part of these terms.

Have questions? Reach out anytime at noemi@supportnoemi.com.

We occasionally update our terms and services, so make sure to review them before placing an order, as the most recent version will apply.

Ordering

When you place an order, you’ll receive an Order Confirmation email to show that your order has been received. We’ll then perform a pre-authorization check to ensure sufficient funds are available on your card. Your order is accepted, and the contract is finalized, only when payment has been approved, and your card has been debited.

Orders are subject to availability and price confirmation. If an issue arises, we’ll contact you immediately. We reserve the right to refuse or cancel orders or suspend accounts in cases of suspicious activity. If you think this has been done in error, contact us at noemi@supportnoemi.com.

Pricing

Although we strive for accuracy, occasional errors in pricing or product descriptions may occur. If this happens with your order, we’ll notify you promptly to either reconfirm your order at the correct price or cancel it.

If we cannot reach you, the order will be canceled, and a full refund will be issued.

All prices include VAT where applicable. Delivery costs, if any, will be shown at checkout and included in your total.

Discount Code Policy

Some discount codes are personal and may be reserved for specific groups or require customers to meet certain criteria.

If: (a) you have obtained a discount code improperly, (b) you acquired a discount code through publicly available platforms or other forums without our approval, or (c) you are otherwise not entitled to use the discount code.

We reserve the right to: (I) reject the items of purchase made with the discount, (II) reject the purchase entirely, (III) demand reimbursement of the discount amount, or (IV) cancel the purchase.

All purchases remain subject to our general terms and conditions.

Delivery

Delivery options, costs, and estimated times will be displayed during checkout.

We aim to meet delivery timelines, but delays may occasionally occur due to logistics, weather, or high-demand periods. We’ll keep you updated, and you can track your parcel’s progress.

Returns & Refunds

You have 14  days from the delivery date to return an item for a full refund. We recommend keeping proof of postage.

Returns made after 14 days are not eligible for a refund, but at our discretion, we may issue a gift voucher instead.

Items must be returned in new, unused condition, with original packaging intact. If items have been worn, damaged, or are in unsuitable condition, they will be sent back at your expense.

Your Information

Our Privacy Policy explains how we use your information. Please keep your details updated to avoid delivery issues. When interacting with Noemi on social media, remember that your information is governed by the platform’s privacy settings, which we cannot control.

Legal Information

We reserve the right to update or modify our services and these terms at any time.

These terms are governed by Danish law. Disputes that cannot be resolved amicably will be handled by the City Court of Copenhagen.